What you need first

Make sure that the device is installed on your Wireless network, by ensuring these steps below:

1. You have the most recent version of the Google Home app installed 
2. Your Citation device is powered on
3. Your Citation device is plugged into a wall outlet.
4. The Citation device is located near your router 
5. The white LED lights in front of the Citation device are blinking 
6. If you are using an Apple iOS device, you need to turn on Bluetooth to installed the device.

   1. On your iOS device Home screen, tap Settings > Bluetooth 

   2. Make sure Bluetooth is on
   3. Return back to the Google Home app 
   4. Your Citation device should appear as "Set up this device"
7. If you are using an Android device, you need to turn on Bluetooth and Location Services.
   1. On your Android device, tap Settings.
   2. Find Bluetooth settings > Make sure Bluetooth is on
   3. Tap Location > Turn on location 
   4. Tap Settings > Apps > Google Home app > Permissions.
   5. Next to "Location",  check the slider is on.
   6. Your Citation device should appear as "Set up this device" .

Troubleshooting

Step 1. Reboot your Citation device 

1. Disconnect the power cable from your Citation device 
2. Reconnect power cable to your Citation device 

Step 2. Force close and relaunch the Google Home app      

1. From your Apple iOS device, do the following below:                   
   1. Press the Home button two times quickly. There will be a small preview of your recently used apps.      
   2. Select the app you want to close and swipe up towards the top of the screen.
   3. Launch the Google Home app again.        
2. From your Android device, do the following below:              
   1. Launch the Recent Applications menu to see small previews of your recently used apps. The Recent Apps button, a square icon, should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.
   2. Select the app you want to close and swipe left or tap the X.
   3. Launch the Google Home app again.

Last thing to try​ 

If you are still experiencing issues with your Citation device not connecting to your Wireless network, try the following:

1. Try finding another mobile device to set up your Citation device, sometimes it can help connecting your speaker 

2. Relocate your Citation device, or try to disable other Wireless network devices that might cause interference for your Citation device.

3. Perform a factory reset of your device, by holding down the reset button for more than 5 seconds.
4. Reboot your Wireless router           
5. Lastly, try turning Wi-Fi off and then back on again on your mobile device. Reopen your Google Home app and try again.